Free explains why its Freebox subscribers have been deprived of migration for 7 months, an expected improvement “at the end of the year”

Free explains why its Freebox subscribers have been deprived of migration for 7 months, an expected improvement “by the end of the year”

Since the end of February, Freebox Revolution and mini 4K subscribers cannot switch to a Pop or Delta offer. The reasons are linked to successive crises.

Why have migrations to the latest free fixed offers been blocked for 7 months? The Covid-19 pandemic has impacted the technology sector in various ways, ranging from shortages to production issues. Freeboxes are not saved, explains Xavier Niel. In fact, Iliad faces inventory and manufacturing problems, with problems with the delivery of components. Added to all this is the commercial success of the offers, specifically the Freebox Pop, the operator told us last weekend.

Freebox’s routing policy had to adapt to continue offering boxes to new subscribers, added Thomas Reynaud, Free’s general manager. In order to preserve the environment, the operator has chosen to eliminate air traffic in 2018 and favor maritime and rail transport. Nevertheless, “After the conflict in Ukraine, the rail line between Asia and Europe was closed, which led us to exceptionally resort to air transport. Today we favor the maritime”, explains the general manager of the parent company of Free.

An expected improvement at the end of the year

All is not lost, however. Migrations are gradually reopened according to ISP statements. Freebox Delta with WiFi 6E is also affected by these inventory issues, which explains why Freebox Delta or Freebox Revolution subscribers still can’t migrate, unlike Pop customers. However, according to Free’s founder, it could There may be faster solutions to offer Freebox Delta with WiFi 6e. The problem today is still mainly related to the growing demands of Freebox Pop. However, Xavier Niel believes that “at the end of the year it will be better”.

This article was taken from the Univers FreeBox website

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